Frequently Asked Questions
Everything you need to know about shopping with Wally.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our Returns Portal to start your process.
How do I know what size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart, as our fits can vary between slim and oversized styles.
Are your materials sustainably sourced?
At Wally, we prioritize ethical fashion. 80% of our current collection is made from organic cotton, recycled polyester, or deadstock fabrics.
Can I change or cancel my order after it's placed?
Orders are processed quickly, but we have a 1-hour window where you can modify or cancel your order via your account dashboard.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout.