Returns & Exchanges
At Wally, we want you to love every piece you wear, which is why we offer a 30-day window for returns and exchanges on all items in their original condition. Our streamlined process ensures that finding your perfect fit is always stress-free and straightforward.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Securely pack your items in their original packaging with all tags attached, ensuring the garment is unworn and unwashed.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and fix it clearly to the outside of your return parcel.
Drop Off and Refund
Leave your package at any authorized carrier location; once we receive and inspect your items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing